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Terms & Conditions

Effective Date: January 1, 2025  ·  Last Updated: January 1, 2025

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and SafeStreets (“Company,” “we,” “us,” or “our”), governing your access to and use of our website at adtsafestreetsbrocus.com, mobile applications, home security products, monitoring services, and all related services (collectively, the “Services”). Please read these Terms carefully before using our Services.

1. Acceptance of Terms

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately discontinue use of our Services.

Important: Your continued use of the Services following the posting of any changes to these Terms constitutes your acceptance of such changes. We recommend reviewing these Terms periodically.

2. Description of Services

SafeStreets provides comprehensive home security solutions, including but not limited to:

The availability of specific features and services may vary based on your subscription plan, geographic location, and equipment configuration. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice.

3. Eligibility

To use our Services, you must meet the following requirements:

By using our Services, you represent and warrant that you meet all eligibility requirements. We reserve the right to verify your eligibility at any time and to refuse service to anyone at our sole discretion.

4. User Responsibilities

As a user of our Services, you agree to the following obligations:

4.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your username, password, and any access codes associated with your security system. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We shall not be liable for any loss or damage arising from your failure to safeguard your account information.

4.2 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information promptly as needed. This includes maintaining accurate emergency contact details, property addresses, and personal identification information necessary for alarm verification and emergency dispatch.

4.3 Proper Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

4.4 System Maintenance

You are responsible for maintaining your security equipment in proper working condition, including replacing batteries, ensuring adequate internet connectivity, and keeping sensor devices clear of obstructions. Failure to properly maintain equipment may affect the performance of monitoring services.

5. Intellectual Property

All content, materials, software, trademarks, service marks, trade names, logos, and other intellectual property displayed on or through our Services are the exclusive property of SafeStreets or its licensors and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes, subject to these Terms. This license does not include the right to:

Any unauthorized use of our intellectual property may result in termination of your access and may subject you to civil and criminal penalties.

6. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by applicable law, SafeStreets expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

No security system can guarantee the prevention of all intrusions, emergencies, or losses. Our monitoring services are designed to detect and respond to alarm events but cannot ensure the prevention of property damage, personal injury, or loss of life. Response times may vary based on factors beyond our control, including communication network availability, local emergency service response times, and environmental conditions.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SafeStreets, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY OF THE FOLLOWING ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES:

In any event, our total aggregate liability to you for all claims arising out of or related to these Terms or the Services shall not exceed the greater of (a) the total amount you paid to us during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars ($100.00). This limitation applies regardless of the theory of liability, whether based on contract, tort, negligence, strict liability, or any other legal theory.

8. Indemnification

You agree to indemnify, defend, and hold harmless SafeStreets and its officers, directors, employees, agents, contractors, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or relating to:

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

9. Governing Law

These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law principles. You agree that any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the federal or state courts located in Dallas County, Texas, and you hereby consent to the personal jurisdiction and venue of such courts.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us and attempt to resolve any dispute informally. Most concerns can be resolved through our customer support team by calling (855) 443-2633 or emailing support@adtsafestreetsbrocus.com. We will make good-faith efforts to resolve any dispute within thirty (30) days of receiving your written notice.

10.2 Binding Arbitration

If informal resolution is unsuccessful, any remaining dispute, controversy, or claim arising out of or relating to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Dallas, Texas. The arbitrator’s decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.

10.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration against SafeStreets.

11. Termination

11.1 Termination by You

You may terminate your account and these Terms at any time by contacting our customer support team. Termination of monitoring services may be subject to the terms of your specific service agreement, including any applicable early termination fees and minimum contract periods.

11.2 Termination by Us

We reserve the right to suspend or terminate your access to the Services at any time, with or without cause and with or without notice, including but not limited to situations involving:

11.3 Effects of Termination

Upon termination, your right to access and use the Services will immediately cease. Any provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including but not limited to intellectual property provisions, disclaimers of warranties, limitations of liability, indemnification obligations, and dispute resolution provisions.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and SafeStreets with respect to the Services and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

12.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect.

12.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

12.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.

12.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemics, government orders, power failures, telecommunications failures, or internet service disruptions.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us: